Zimbabwe Internet Service Providers Association
ZISPA (the Zimbabwe Internet Service Providers' Association) is an independent and voluntary association established to represent all the major ISPs in Zimbabwe and deal with matters relating to the provision of Internet access in Zimbabwe. ZISPA's mission is to provide a non-profit forum in which Internet Service Providers can address issues of common interest and interact with industry stakeholders so that end-users receive world-class service and industry participants earn a fair return on their investments.ZISPA's main activities are:
CO.ZW domain names may be registered through any ZISPA member, including all major local ISPs as well as many web-related organisations. Non-Zimbabwean organisations may register by applying direct to ZISPA.
An Internet domain name is a unique identifier used to locate groups of associated computers and other network devices on the Internet. The domain name can be used to locate computer servers providing associated services for the domain, such as a website or email service.
There are two general categories of domain name – those falling under a generic top level domain such as .com, .org, .net etc, and those under a country code top-level domain (ccTLD), eg .zw (Zimbabwe), .za (South Africa), .au (Australia) etc. In the case of ccTLD’s, there is normally a second-level domain (SLD) to describe the type of organisation registering the domain. Common SLD’s are:
At the third level is the specific part of the domain name. The above three levels are combined to form the fully qualified domain name (FQDN) as follows:
POTRAZ regulations require that domain registrants provide accurate owner details. In support of these regulations, ZISPA requires that registrants provide their registrar with a copy of their national ID in the case of individuals or the certificate of incorporation in the case of a company. The details of the real owner must be provided in the application template, even if the domain registration procedure is being carried out by a consultant on their behalf. ZISPA strongly objects to consultants etc who register their clients' domains under their own name, as this is not only a violation of POTRAZ regulations, but may also lead to problems when there is a dispute between the real owner and their consultant.
The CO.ZW registry is not an open registry such as .COM where it is simply a matter of first come, first served. We vet all applications in accordance with the following policies:
In addition to the above, all applications must comply with our standard ZISPA Terms and Conditions. Of particular importance are the following:
Registration fees are a matter to be decided between the registrant (ie the applicant for the domain name) and their chosen registrar. ZISPA will charge registrars separately for registrations and registration renewals. Non-ZISPA member registrars are charged USD35 per domain and USD35 per annum renewal fee. There is no charge for modifications.
The person or company that wishes to register a domain name is known as the registrant. The registrant should deal with a registrar, not with ZISPA directly. Zimbabwe residents are advised to use a ZISPA registrar, which includes most local Internet Service Providers as well as major local website developers. For a full list, see our Members section. Non-residents may choose to contact a ZISPA registrar or a foreign registrar of their choice. New registrations The registrant must provide the following documents (normally as a scanned image) to their registrar:
ZISPA aims to process all applications within one working day. During working hours, applications are normally processed within an hour or so. Applications received outside normal working hours, including weekends and public holidays, are normally processed at least once per day, but often within a matter of hours up until late evening.
ZISPA carries out a range of verification checks on the templates before processing them. These include checking that:
Where there is a change of owner or registrar, we check for the required release letters from the original owner/registrar. Once passed, the domain and its nameservers are then registered on the ZISPA nameserver (ns1.zispa.org.zw) and its associated secondary nameservers located in various parts of the world.The registrar will then receive a manual reply to their email. This will then be followed by an automated confirmation message sent to all parties concerned, reporting the nameservers that have been registered for the domain, as well as the results of a test of those nameservers to check that they are authoritative and consistent. Registrants are advised to contact their registrar, and not ZISPA, in case of any errors noted in the confirmation emails. ZISPA reserves the right to cancel the registration if any of the confirmation emails to the addresses listed in the template bounce back due to an invalid address or misconfigured mail server.
Under no circumstances whatsoever shall ZISPA be obliged to act as an arbiter of disputes arising out of the registration and use of a domain name. Should ZISPA be presented with evidence that indicates that a domain name violates the rights of a third party, ZISPA shall be entitled to provide the complainant with the applicant's name and address and all further communication should exclude ZISPA. ZISPA will have no further obligations to the Applicant or complainant. From our Terms and Conditions: ZISPA WILL UNDER NO CIRCUMSTANCES WHATSOEVER AND HOWSOEVER ARISING BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, BUSINESS INTERRUPTION OR LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, DELICT, OR OTHERWISE, EVEN IF ZISPA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT DEROGATING FROM THE AFOREGOING, ZISPA's LIABILITY FOR DIRECT DAMAGES ARISING OUT OF THIS AGREEMENT SHALL UNDER NO CIRCUMSTANCES EXCEED THE REGISTRATION OR AMENDMENT FEE, AS THE CASE MAY BE, PAYABLE BY APPLICANT.
ZISPA does not provide an online whois service at present. However requests for this information on individual domains can be sent to admin(at)zispa.org.zw.
Before applying to ZISPA:
The key input required by ZISPA is the email request from the registrar with the completed co.zw template. The email should:
The key technical data required is in Section 6: The hostnames of the nameservers at Items 6a and 6c, and optionally at Items 6e and 6g. For verification purposes, we require their IP addresses to be specified in Items 6b, 6d, 6f and 6h. The registrar should ensure that there are at least two nameservers and that they are independent, authoritative and operational for the domain at the time of submission and at all times thereafter.
Common problems with applications:
For a company or organisation that wishes to brand itself to the public, a domain name is an essential identifier along with their company/organisation name, trademark and logo. It can be used for an associated website that can be easily located on the Internet, and also for email addresses that are immediately associated with that body rather than with a generic email service provider such as Gmail or Yahoo. The use of a domain for a company or organisation’s email addresses means that they can then take control over their emails by routing them through a mail server that can be customised to their specific requirements. On a technical level, having a domain name means that you can list DNS (Domain Name System) records for the domain which can be readily located on the Internet. These records can provide information such as:
For a domain name to be useful, it should be as simple and memorable as possible. Very long domain names will cause problems for people wanting to send emails or access the associated website. Try to use memorable initials rather than full names in the case of companies or organisations having long names. For example, if there was a company called “Cheap Zimbabwean Domain Names” they would probably be better off registering the name czdn.co.zw rather than say cheapzimbabweandomainnames.co.zw. However something like zimdom.co.zw would be easier to remember.Note that long domain names also carry the risk of misinterpretation. Wikipedia gives examples of the registrants of “Who Represents” and “Therapist Finder” choosing the unfortunate domain names whorepresents.com and therapistfinder.com respectively. In such cases a hyphen could have been used to break up the words, eg who-represents.com.
Domain names may use only the following characters: a-z, A-Z, 0-9 and “-“ (as long as it is not the first character). Underscores in particular are not allowed. Note that capitalised letters in a domain name are functionally the same as lower-case letters, the only difference being in the way they are displayed.You may check to see if a domain name is available by using the search box behind this popup.
From the beginning of July 2016 ZISPA will implement more rigorous checks on templates before processing applications. This is intended to improve the standard of the Internet environment in Zimbabwe. Registrars will be required to ensure that:
Internet Service Providers
IT Consulting, Website Design and Hosting
Clay Bytes Solutions
Harvey Micro Systems
Hectic Interweb Magic
Internet Solutions Africa
JBK Web Hosting
Mango Email Service
Marketing By Weber
Minutus Promus Investments
Real Digital Systems
Zimbabwe Host Department
Zimhero web solutions
ZISPA operates ZINX, the Zimbabwe Internet Exchange, which provides for peering between local Internet Service Providers. This enables them to exchange traffic directly rather than routing it through third parties which may charge for the service. Peering between ZINX and other regional Internet exchanges is currently under consideration.ZISPA members wishing to join ZINX should contact admin(at)zispa.org.zw for further details.
Final notices of the ZISPA AGM have been sent out to all ISPs and registrars that have confirmed their interest in continuing to maintain their membership of ZISPA. If you have not confirmed and wish to do so, kindly write to firstname.lastname@example.org.
The ZISPA AGM will be electing a new Management Committee to consist of seven members. The following nominations have been received in the respective categories:
ISP Category(at least 4 required)
Email Provider Category(at least 1 required)
Auxiliary Category(at least 1 required)
Jacob Kudzayi Mutisi
JBK Web Hosting
Kudzai M Tuso
Marketing By Weber